If you haven't received a shipping confirmation yet, here's what's likely happening:
- Your order is still in production. Since each piece is handcrafted to order — production takes 8–11 business days before it ships
- The email may have gone to your spam or promotions folder — worth checking there first. You can also track your order directly at: https://customcollective.co/apps/tracktor/
If it's been more than 12 business days since you ordered and you haven't received any updates, please reach out with your order number and we'll check on it for you right away.
Apr 2, 2026