I haven't received my shipping confirmation — is my order okay?

If you haven't received a shipping confirmation yet, here's what's likely happening:

• Your order is still in production. Since each piece is handcrafted to order, production takes 6-8 business days before your item ships
  
• The email may have gone to spam or promotions. Worth a check there first. You can also track your order anytime at: https://customcollective.co/apps/tracktor/

  If it's been more than 15 business days since you ordered and you haven't received any updates, email us with your order number and we'll check on it for you right away.