Order Status

• I haven't received my shipping confirmation — is my order okay?

  Covers production timelines, email delivery issues, and when to contact support. For customers who haven't received a shipping confirmation email and are wondering if their order is okay, lost, or forgotten.

• Where is my order?

  Covers order status, tracking links, what each status means, and what to do if tracking hasn't updated. For customers wondering where their order is, when it will ship, or why tracking looks stale.