What does the lifetime guarantee cover?

Every Custom Collective piece is backed by our lifetime guarantee. If something goes wrong with the craftsmanship of your piece, we'll make it right.

How it works

1.     Email us with your order number and photos of the issue
2.     We'll review and confirm next steps
3.     You ship the original piece back to us (you cover shipping)
4.     We make you a new one

What's covered

•       Manufacturing defects
•       Plating issues (fading, peeling)
•       Broken clasps and chains
•       Loose or lost stones

A few things to know

•       The customer covers return shipping
•       We'll need photos before authorizing a replacement
•       Replacements are new pieces made fresh, not repairs of the original

Email us with your order number to start a claim.