Production time + shipping time = total delivery time. Here's how it breaks down:
- Production: 8–11 business days (your piece is handcrafted to order)
- Shipping: Typically 5–7 business days
So your total delivery window is usually around 13–18 days from the date you ordered. During peak seasons (Mother's Day, Christmas, etc), production times may be slightly longer — we'll always communicate this proactively.
Order tracking
You'll receive a tracking link via email once your order ships. You can also track your order here:
You can track your shipped order here: https://customcollective.co/apps/tracktor/track
No tracking info but received a tracking email? It sometimes takes a little time for carriers to scan packages — give it 48 hours and check again. If something seems off, reach out with your order # and we'll help.
Still have questions about your order?
Reply to this message with your order number and we'll look into it for you right away.