Shipping

  • Can we ship to NZ, Canada, Australia?

    Yes, we are able to do international Shipping. Our standard rate is $9.99 for standard shipping and $20.00 for express shipping. Additional charges may incur for remote locations, our team will contact you with these cases.
  • How can I track my order?

    Our website allows tracking right to your doorstep. Simply use this website: https://customgoods.co/apps/tracktor/track Kindly input the order number and the email used for the order, if there is no email associated with the order please use the phone number instead.
  • How long is shipping time for orders?

    Our normal shipping time is 2-3 weeks which includes production time and shipping time.
  • How will I Know my order has shipped?

    As soon as your order leaves our warehouse, our system automatically sends you a shipping confirmation email with your tracking link. Click on the tracking link and you can access the real time information. Make sure you didn't miss your email address upon placing an order
  • Is there a way I could get expedited shipping to ensure I have it in time?

    Yes, we can allow upgraded shipping, we can send out invoices if the order initially has regular shipping on it as long as the order has not been shipped out yet.
  • Timeframe for remake order

    It will take around 10 business days for the remake once it has been submitted to our production staff
  • Will I be charged tax?

    For delivery within the United States, no additional tax is required. For all other destinations overseas, you may be subjected to import taxes, sales taxes and/or customs duties, which are collected from you once the shipment arrives in your country. Custom Goods is unable to predict the total a...
  • Your website advertised 2-3 days timeframe for orders.

    We send the order to our jewelers in around 2-3 business days then our production time usually takes up to 8 - 10 business days to complete. After that, we ship it off and the shipping takes up to 10 business days depending on location.